Refund policy

For hygiene and personal care safety:

Hair Care Products (Shampoos, Conditioners, Masks, Leave-ins, Mists & Heat Protectants): Non-refundable once opened or used. Items must be unopened and in their original sealed packaging.

Hair Care Products (Shampoos, Conditioners, Masks, Leave-ins, Mists & Heat Protectants): Non-refundable once opened or used. Items must be unopened and in their original sealed packaging.

Tools & Electronics (Hair Dryers, Towels, Brushes & Combs): Eligible for return or exchange only if unused and in original packaging. Defective electronics upon delivery will be replaced immediately.

Damaged or Wrong Items: Contact us within [3 days] of receiving a damaged or incorrect product for a full refund or replacement.

Refund Processing: Refunds are issued back to the original payment method within [7–14 business days].